Return Policy
At Rhythm & Roe, we are committed to delivering premium caviar and exceptional customer service. While we take extraordinary measures to ensure the quality of every tin, we understand that occasionally issues may arise, and we have developed the following return policy to address such situations:
QUALITY GUARANTEE
Returns are accepted for any item that arrives damaged or not as described upon receipt. If you are not satisfied with your purchase for any reason, please contact our Customer Experience team at info@rhythmandroe.com within 24 hours of receiving your package to request a return authorization number. Any returns made without a return authorization number will not be accepted.
HANDLING RETURNS
All caviar products must be shipped back to us properly packed with FROZEN gel ice in an insulated shipping box via overnight delivery. For approved returns, we will arrange for pickup of the package. By FDA regulations, the product must be received at or below 39°F to qualify for a full refund (less shipping and handling charges).
IMPORTANT NOTES
- We cannot accept returns for any products that have been opened or consumed, as our caviar is perishable and cannot be resold.
- Products must be returned in their original packaging.
- We reserve the right to deny any returns that do not meet our criteria.
- For approved returns, we will issue a refund to your original payment method within 5-7 business days of receiving the returned product.
WHOLESALE ORDERS
Wholesale customers should contact their account representative directly regarding any quality concerns or returns. Special terms may apply to wholesale orders.
Thank you for choosing Rhythm & Roe for your caviar experience. If you have any questions about our return policy or products, please contact us at info@rhythmandroe.com or call
We appreciate your business and look forward to providing you with the finest caviar experience possible.